You can delete your Claia account and personal data at any time, directly from the app or by contacting us. Deletion is permanent and irreversible.
Delete your account from the app
In the Claia mobile app (or the web app), open the Account tab, Privacy section, then "Delete my account". For your security, a 6-digit confirmation code is emailed to you; enter it to confirm. Deletion takes effect immediately and you are signed out.
Delete your account by email
If you cannot access the app, email contact@claia.fr from your account's email address requesting deletion. We verify your identity and then process the request as soon as possible.
Data that is deleted
When you delete your account, the following data is permanently erased:
- your sign-in credentials (password, two-factor authentication secret);
- your personal information: first and last name, email, phone, date of birth, postal address;
- your qualifications, bio and preferences;
- the documents you uploaded (CV, diplomas, attestation, supporting documents…);
- your sessions and app access tokens.
Once deleted, the account can no longer be used or recovered.
Data that is retained
To preserve the integrity of applications already sent to nurseries and to meet our legal obligations, an anonymised record (which can no longer identify you) may be kept for the applicable legal period. No identifying personal data is kept beyond what is strictly necessary.
Contact
For any question about deleting your account or your data, email us at contact@claia.fr.