For nurseries

What is the pool?

It's your list of trusted professionals, organised into two circles: your permanent team and your trusted network. When a replacement comes up, the pool is notified first, before any public broadcast.

What's the difference between the permanent team and the trusted network?

The permanent team are childcare professionals already under contract with your organisation (a mission then becomes extra hours). The trusted network are childcare professionals you know but without a permanent contract (a mission is then a fixed-term contract).

How do I add a childcare professional to my pool?

You invite them with their email or phone number, specifying the circle (permanent team or network) and the expected qualifications. You never enter their identity: the childcare professional receives the invitation and accepts it themselves in the app. Until they accept, they don't appear in your pool (a GDPR safeguard).

How does an urgent replacement work?

You post the need, then Claia broadcasts it as a cascade: first to your permanent team, then to your trusted network, then to all available childcare professionals near the nursery. You set the delay for each circle independently; as soon as a childcare professional accepts, you confirm.

What's the difference between a mission and a job offer?

A mission is a short replacement (fixed-term), broadcast as a cascade within your pool. A job offer is a long-term hire (permanent contract), published directly and visible to all registered childcare professionals.

How do I target the right profiles?

You target profiles falling under point 1° of article R. 2324-42 of the Public Health Code (state diplomas) or point 2° (recognised diplomas), or a specific diploma. A live counter tells you how many childcare professionals in your pool will be notified.

A childcare professional accepted: what happens next?

You get a notification and confirm the acceptance in one click. Meanwhile, the mission is automatically hidden from other childcare professionals to avoid duplicates. Once confirmed, the mission is filled.

What if the replacement cancels?

You're notified immediately (push notification, relayed by SMS if needed). From the mission, you can repost it in one click or duplicate it to adjust before relaunching.

How am I notified of important events?

Push notifications reach you first. An SMS only takes over if the push doesn't get through, for critical events such as a last-minute replacement cancellation.

Can I manage several nurseries and a team of managers?

Yes. A Claia organisation can group several nurseries. The account owner can invite colleagues (directors or managers) by email, and choose, nursery by nursery, which ones each person can manage. Everyone only accesses the establishments assigned to them. Invitations, removing a member and changing their scope are all handled from the Organisation area.

How does billing work?

The Essentiel plan is free, with no time limit. Paid plans are billed monthly, by SEPA direct debit, at the legal-entity level (one SIREN = one plan), regardless of the number of nurseries. Your invoices are available at any time in the Billing area. See the Pricing page.

How are professionals' profiles verified?

Each childcare professional declares their specific diplomas (classified under article R. 2324-42) and uploads their supporting documents: diplomas, attestation, CV. You review these documents when they apply, via secure temporary links. Regulatory checks before hiring remain the employer's responsibility.

How long does it take to find a replacement?

It depends on your pool and your area. Broadcasting is instant: your permanent team, then your trusted network, are notified by push as soon as you publish, before the wider broadcast. The bigger your pool, the faster the response; that's why we recommend building it up from day one.

How do I cancel my subscription?

Plans have no commitment. You can cancel at any time from the Billing area: your organisation goes back to the free Essentiel plan and you keep your data, your pool and your establishments. Deleting the account entirely is also possible.

What should I do in case of a dispute with a professional?

The contract (fixed-term or extra hours) is directly between your nursery and the childcare professional; Claia is not a party to it. If a problem comes up, write to us via the Contact page: the mission's history (publication, acceptance, cancellations) can help, and our team will assist you.